tessamonials Start free

Hear what customers and prospects really think, in their own voice.

Two-minute voice interviews. Prospects tell you what stopped them before they leave. Customers tell you what they love, and the happy ones leave a testimonial you can publish today.

Hear from customers Hear from prospects ↓

Current customersWhat they love, what they would change

Keep them longer.
Win the next one with their words.

Every interview tells you what to protect and what to fix before it turns into churn. The customers who would recommend you leave a testimonial, approved and ready for your site, your deck, or your next proposal.

Reviewing Stackline, warehouse operations software

▲ What they love

  • We planned six weeks for onboarding and it took nine days
  • Every time I emailed support a real person wrote back within the hour
  • Our CFO stopped pushing back once he saw the audit trail

▼ What they would change

  • I wish SSO wasn't locked to the enterprise plan

Approved testimonial

Honestly, I'd budgeted six weeks for onboarding and it took nine days. My whole ops team was live before the kickoff deck was even finished. And once finance saw the audit trail, the questions just stopped.
Maya Chen · VP Operations, Northwind Logistics

Reviewing Wander Guides, private day tours in Kyoto

▲ What they love

  • Keiko knew which temples would be empty at eight in the morning
  • When it poured on day two she rebuilt the whole day on the spot
  • My fifteen-year-old put his phone away

▼ What they would change

  • The lunch spot was pricier than we expected

Approved testimonial

Keiko had us at the bamboo grove at eight in the morning with nobody else there. When it poured on day two she just rebuilt the day on the spot, no fuss. My fifteen-year-old put his phone away. That never happens.
Jen Alvarez · Travelling with two kids, Denver

Reviewing The Hollis three-seater sofa by Fennel & Oak

▲ What they love

  • It's the first sofa my husband and I both actually like
  • The delivery guys carried it up three flights and took the box away
  • Two kids and a dog, and the cover still wipes clean

▼ What they would change

  • Ten weeks was a long time to wait

Approved testimonial

It's the first sofa my husband and I both actually like. The delivery guys carried it up three flights and took all the packaging with them. Two kids, a dog, and it still wipes clean. Ten weeks was a long wait, but I'd do it again.
Tom Nakamura · Homeowner, Portland

Reviewing Relay, a payments infrastructure API

▲ What they love

  • We moved forty services and nothing went down, not once
  • The docs were good enough that my engineers stopped filing tickets
  • We signed a three-year renewal on the first call

▼ What they would change

  • Alerting was noisy for the first month

Approved testimonial

We moved forty services over and nothing went down. Not once. The docs were good enough that my engineers just stopped opening tickets. When renewal came up we signed three years on the first call.
Priya Raman · Head of Platform, Lumen Payments
Invite a customer →

ProspectsWhy they did not buy

Stop losing deals to reasons you never hear.

Most prospects read your pricing page and close the tab. Trials lapse without a word. The widget catches them on the way out with one tap-to-answer question, then lets them explain in their own voice, so you fix the real objection instead of guessing.

  • Did not buy“I could not tell if you integrate with Salesforce.”
  • Did not come back“The trial ended before I got to the reporting.”
Add the widget →
11 case-study interviews in a week. Sales had been asking for two years.
Priya · Head of Marketing, B2B SaaS
Set it up during lunch. By Friday it told us prospects couldn't find our security page.
Marcus · Growth lead, developer tools
Customers actually finish it. It feels like a call with a colleague, not a survey.
Elena · Customer success, HR platform
Got a paragraph with numbers in it, not “great partner.” That's what procurement reads.
Sam · Founder, consulting firm
It flagged the one thing every churned account had mentioned.
Nadia · COO, logistics software

Not a pile of answers.
The pattern behind them.

184conversations27ready to publish71%finish the interview

Why prospects did not buy

  • Pricing unclear38
  • Missing integration31
  • Security review20
  • Chose another vendor14

A third left over pricing they could not find. Show it.

What customers love

  • Onboarding22
  • Time to value15
  • Reliability12
  • Account team9

“Onboarding” is in 8 of 10. Lead with it.

Try the first question.

Tap “Thoughts?” in the corner. No microphone needed for the preview.

Visitor viewlive preview

Hi, I’m Tessa.

What’s your first impression of this site?
I like itA little confusingNot for meJust browsing

Your customers already vouch for you in private.
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Tessa transcribes what visitors say so the team can review it. Audio isn't saved. Visitors stay anonymous unless they choose otherwise. Privacy page ↗